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delivery

Most items are in stock in 18k yellow gold and will ship within 1-3 business days. Items in rose gold and white gold are by special order only. If the item is not in stock, you will be notified immediately and the item will ship in 2 to 3 weeks. If you have a question about the availability of an item, please contact diana@dianamitchell.com.

shipping

We offer free insured shipping on all domestic orders. A signature will be required for delivery. You will receive a tracking number when your item ships.

All orders shipped outside the US will incur a $40 shipping fee. Please contact customer service for more information on international shipping.

returns

Please contact diana@dianamitchell.com with any return requests prior to shipping for return instructions. Returns are accepted within 10 days of receipt of item for a full refund, minus a $25 restocking fee. The piece must be returned in original condition.

ring sizing + alterations

Rings can be resized one time for no charge. Any sizing required beyond the first complimentary sizing will incur a fee.

Necklace chain lengths can be adjusted. Chains can be shortened free of charge. Lengthening of any chains will incur a fee.

If additional shipping is required for any pieces being sized or altered, a shipping fee of $15 will be charged.

 sales tax

A sales tax of 8.875% will be charged for all orders shipped within New York state. There is no sales tax for items shipped out of NY state.

repairs

A fee may be charged for repairs depending on the nature of the damage. Please contact diana@dianamitchell.com with your repair request.

 

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